Assistance Stories
The Podcast
Presented by:
'Assistance Stories - The Podcast' is here to share stories, insights and the latest goings-on within the assistance, travel insurance, IPMI & wider insurance industry! Hosted by Tom Bool and James Austin.
Hosted by:
Tom Bool
CEO of Lexxika, Tom founded the company to bridge language gaps in the insurance and assistance sector. He’s passionate about delivering fast, accurate translations in high-stakes medical and travel situations.
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James Austin
Commercial Director at Lexxika, James leads client relationships and strategy. He focuses on helping clients solve complex challenges and ensuring Lexxika supports them in delivering critical services worldwide.
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S7:E1 – Elliot Draga – ICE-Tech
24th February 2026
This is the excerpt, editable via the right hand side when you are editing the episode.
Listen NowS6:E10 – Anne Rodenburg – USMX AirLink
23rd February 2026
This is the excerpt, editable via the right hand side when you are editing the episode.
Listen NowS6:E9 – Elliot Draga – Nordic Insurance Software
23rd February 2026
This is the excerpt, editable via the right hand side when you are editing the episode.
Listen NowS6:E8 – Felix Klingborg – Travel Support Europe
23rd February 2026
This is the excerpt, editable via the right hand side when you are editing the episode.
Listen NowS6:E7 – Jennifer Milton – Compass Point Assist
23rd February 2026
This is the excerpt, editable via the right hand side when you are editing the episode.
Listen NowS6:E6 – Tom Hienckes – European Air Ambulance
23rd February 2026
This is the excerpt, editable via the right hand side when you are editing the episode.
Listen NowS6:E5 – Emerson De Luca – FIAT-IFTA
23rd February 2026
This is the excerpt, editable via the right hand side when you are editing the episode.
Listen NowS6:E4 – Kristin Toth – On Call International
23rd February 2026
This is the excerpt, editable via the right hand side when you are editing the episode.
Listen NowS6:E3 – Serge Avice du Buisson, Falck Global Assistance
23rd February 2026
This is the excerpt, editable via the right hand side when you are editing the episode.
Listen NowS6:E2 – Annick Breton, Alliance International Medical Services
23rd February 2026
This is the excerpt, editable via the right hand side when you are editing the episode.
Listen NowS6:E1 – Louise Heywood, IAG
23rd February 2026
This is the excerpt, editable via the right hand side when you are editing the episode.
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