S6:E9 – Elliot Draga – Nordic Insurance Software
23rd February 2026
This week, James and Tom are joined by someone who wears two major hats in the travel & health insurance world – and somehow manages to make it look easy…
Elliot Draga, 👉 Chief Commercial Officer at Nordic Insurance Software
👉 President of THIA – Travel and Health Insurance Association of Canada
In this episode, we dive into:🔹 Elliot’s journey through the travel & health insurance space🔹 How technology is reshaping the industry🔹 The realities of leading both a major software organisation and a national industry association🔹 The future of claims, automation, customer experience and collaboration🔹 His impressive facial hair!
From commercial strategy through his role at NIS, to the bigger-picture vision for THIA, Elliot brings clarity, honesty, and a refreshing perspective on where we’re heading as an industry.
If you work in travel insurance, health insurance, assistance, tech, or anything in between – this one is absolutely worth a listen.
Presented by:
'Assistance Stories - The Podcast' is here to share stories, insights and the latest goings-on within the assistance, travel insurance, IPMI & wider insurance industry! Hosted by Tom Bool and James Austin.
Hosted by:
Tom Bool
CEO of Lexxika, Tom founded the company to bridge language gaps in the insurance and assistance sector. He’s passionate about delivering fast, accurate translations in high-stakes medical and travel situations.
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James Austin
Commercial Director at Lexxika, James leads client relationships and strategy. He focuses on helping clients solve complex challenges and ensuring Lexxika supports them in delivering critical services worldwide.
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