S6:E6 – Tom Hienckes – European Air Ambulance

23rd February 2026

A fun episode where Tom and James speak to Tom Hienckes from European Air Ambulance…surprisingly all about the world of air ambulance!

We learn about the company’s history and composition, as well as its strategic location in Luxembourg. Also… bees & sheep.

Presented by:

'Assistance Stories - The Podcast' is here to share stories, insights and the latest goings-on within the assistance, travel insurance, IPMI & wider insurance industry! Hosted by Tom Bool and James Austin.

Hosted by:

Tom Bool

CEO of Lexxika, Tom founded the company to bridge language gaps in the insurance and assistance sector. He’s passionate about delivering fast, accurate translations in high-stakes medical and travel situations.

James Austin

Commercial Director at Lexxika, James leads client relationships and strategy. He focuses on helping clients solve complex challenges and ensuring Lexxika supports them in delivering critical services worldwide.

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