S6:E5 – Emerson De Luca – FIAT-IFTA
23rd February 2026
This week Tom and James talk to Emerson De Luca in his role as Executive Secretary of FIAT-IFTA.
Most of the industry knows Emerson from his role at Albin International, but this time he joins the podcast to discuss FIAT-IFTA and the role it plays in the international funeral and repatriation space – a key element of the assistance world.
Presented by:
'Assistance Stories - The Podcast' is here to share stories, insights and the latest goings-on within the assistance, travel insurance, IPMI & wider insurance industry! Hosted by Tom Bool and James Austin.
Hosted by:
Tom Bool
CEO of Lexxika, Tom founded the company to bridge language gaps in the insurance and assistance sector. He’s passionate about delivering fast, accurate translations in high-stakes medical and travel situations.
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James Austin
Commercial Director at Lexxika, James leads client relationships and strategy. He focuses on helping clients solve complex challenges and ensuring Lexxika supports them in delivering critical services worldwide.
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