S6:E4 – Kristin Toth – On Call International
23rd February 2026
Kristin Toth of On Call International joins Tom and James for a thoughtful conversation on the realities of the global assistance world – from resilience under pressure to the power of a truly supportive team. A grounded, quietly inspiring episode for anyone working in human-centred services.
Presented by:
'Assistance Stories - The Podcast' is here to share stories, insights and the latest goings-on within the assistance, travel insurance, IPMI & wider insurance industry! Hosted by Tom Bool and James Austin.
Hosted by:
Tom Bool
CEO of Lexxika, Tom founded the company to bridge language gaps in the insurance and assistance sector. He’s passionate about delivering fast, accurate translations in high-stakes medical and travel situations.
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James Austin
Commercial Director at Lexxika, James leads client relationships and strategy. He focuses on helping clients solve complex challenges and ensuring Lexxika supports them in delivering critical services worldwide.
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