S6:E8 – Felix Klingborg – Travel Support Europe
23rd February 2026
James and Tom are joined for a lively chat with Felix Klingborg from Travel Support Europe, who has been on a mission to turn customer service upside down – in a good way! Felix tells us all about their clever internal competition that’s less about dodging complaints and more about chasing those glowing compliments from customers.
It’s all about sparking a mindset shift to make customer feedback a celebration, not a chore. Plus, despite the fact he’s an Arsenal fan, Felix brings passion and teamwork to everything he does. Tune in for some great stories, laughs, and ideas on how to make exceptional service the new normal.
Presented by:
'Assistance Stories - The Podcast' is here to share stories, insights and the latest goings-on within the assistance, travel insurance, IPMI & wider insurance industry! Hosted by Tom Bool and James Austin.
Hosted by:
Tom Bool
CEO of Lexxika, Tom founded the company to bridge language gaps in the insurance and assistance sector. He’s passionate about delivering fast, accurate translations in high-stakes medical and travel situations.
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James Austin
Commercial Director at Lexxika, James leads client relationships and strategy. He focuses on helping clients solve complex challenges and ensuring Lexxika supports them in delivering critical services worldwide.
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